Refund policy

Returns Policy
If you have a problem

Contact us immediately and we will resolve the issue. If an item is faulty, we will usually ask you to return the item to us.

If we have sent you the wrong item, we will replace it with the correct item and ask you to send the incorrect item back to us.

Please notify us about an incorrect delivery within 3 days.

Unopened items can be fully refunded up to 14 days from delivery, with reduced refunds for older orders. You'll need to pay postage if your items aren't faulty, this helps us keep costs and website prices down. Returns must arrive back to us within 14 days of your request or the agreement may be affected.

Cancelling an order, we haven't shipped yet? Let us know asap on 07969764597 or email info@landlmodels.co.uk if it's outside office hours.

Refunds when changing your mind

Up to 14 days from receiving your order: Full refund (Less shipping costs)
15-30 days: Refund minus a 20% restocking fee
30+ days: No Refund. Get in touch and we'll see what we can do

What we can't refund if you change your mind

Items will only qualify for refund if packaging is as we sent it 

We can't resell damaged items/or items with bad packaging 

Orders received over 30 days ago
Optional delivery upgrades that were fulfilled (e.g., next day courier)

 Our address is 

Unit 20 delta lakes Llanelli sa15 2dr 

Opening hours 

Monday 9 - 5

Tuesday closed 

Wednesday 9 - 2

Thursday 9 - 5

Friday 9 - 5

Saturday 9 - 4

Sunday racing (closed)